FAQ: shipping, payments & orders | Camarilla Hobbies

What about the prices?

Prices are in Mexican pesos.

Why do prices change? Our prices are automatically updated daily based on market rates, so they can go up or down from one day to the next. For new releases and high-demand products, price fluctuations may be greater during the first few days. The price you see when placing your order is the price you are charged; subsequent changes do not affect orders that have already been placed.


Out-of-stock products—when will they be restocked?

We restock weekly with cards from various expansions and editions; products marked as out of stock may become available again, and listed prices may change (increase or decrease).

What type of shipping do you offer?

We offer three main types of shipping throughout Mexico , which are:

• Correos de México costs $60 pesos and takes approximately 7 to 14 business days to arrive.
• DHL costs $300 and takes approximately 1 to 2 days to arrive.
  
• Estafeta $250 Ground Service: 2–5 business days on average

Free shipping?

We offer free shipping via Correos de México on purchases over $600.00 (applied automatically) when you place your order and select Correos de México as the shipping method.

We offer free DHL Express shipping on purchases over $2,500.00 (applied automatically) when you place your order and select DHL as the shipping method. This offer does not apply to pre-orders or products weighing more than 1 kilogram. We can combine multiple orders for shipment; however, at least one order must reach a value of $1,800 for the system to generate the shipping label (one order of $1,800 is required, even if the others are for smaller amounts, to enable DHL shipping). The order will not be switched to free DHL shipping unless that option is selected at checkout, even if the combined total of your orders reaches $2,500.

Are the prices in pesos?

if the prices are in Mexican pesos.

I placed an order but forgot to add something; can I place a new order and have them shipped together so I don't have to pay for shipping twice?

Yes , it is possible to combine multiple orders to save on shipping costs; you simply need to provide us with the order numbers you wish to combine. Currently, the system handles this automatically, though only orders from the same customer can be combined—it is not possible to combine orders from different customers.

Is it possible to place orders that accumulate toward free shipping?

It is possible to accumulate and set aside paid orders for an indefinite period (the customer must let us know when they want them shipped); likewise, free shipping promotions will apply to the accumulated orders, provided those promotions are active on the website; however,   We reserve the right to ship orders without prior customer authorization provided they have met the minimum $600.00 threshold for the free shipping promotion, and when—due to workload or an accumulation of pending orders—we need to free up space to continue providing order-holding services (orders held at our facilities for the longest period will be shipped first).

What language are the cards in?

The vast majority of our stock is in English, although 10% is currently in other languages; we will always try to ship the English version if available, but otherwise, we will ship it in whatever language is available in our warehouse.

Regarding the edition of the Yugi cards, are they 1st Edition or Unlimited?

We currently do not distinguish between 1st Edition and Unlimited in our listed prices, so we will ship whichever edition is available in stock unless the product description specifies 1st Edition. If you are looking for a specific edition, please feel free to ask us via chat so we can provide you with that information before you purchase.

Products costing $0.00

Occasionally, when a product is being uploaded, a human error during data entry may result in a card being listed without a price. If a card with a cost of 0.00 appears in an order, it will not be included in the shipment; if you are interested in purchasing it, please send a message reporting the error so that a price can be assigned, allowing it to be paid for and shipped normally.

Where are you located?

We are located in the municipality of Apizaco, Tlaxcala . Orders can be picked up at our designated physical location; if you wish to collect your order, please schedule a visit in advance to ensure the product is ready for pickup.


Placing an order does not constitute a binding agreement with Camarilla Hobbies until the company accepts payment and proceeds with shipment. Camarilla Hobbies reserves the right to reject or cancel an order—without prior notice and without liability to the customer—due to lack of inventory, pricing errors, payment concerns, or any other circumstance deemed relevant by Camarilla Hobbies. If payment has already been made, it will be refunded solely and exclusively in the event that Camarilla Hobbies cancels the order, whether via electronic funds transfer or an automatic PayPal refund.

Cancellations and returns.

Once your product has been shipped, if it arrives in poor condition or is not what you expected, you may request a return; however, shipping costs are non-refundable and are your responsibility. You have 15 calendar days from the date of delivery to return the item. Once the product has been received back at our warehouse, you will be refunded the amount paid, minus the shipping costs. If you have any further questions, please contact us via WhatsApp, Messenger, or phone.

Individual pre-sales (Beta)

In response to ongoing customer requests, we decided to implement a pre-order system for individual products not yet officially released, allowing customers to secure their items prior to launch; this beta phase was launched to address the dozens of requests received from customers.

When purchasing a pre-order product, payment must be made just as with a standard order; it is not possible to reserve a pre-order product without payment . Orders placed and/or paid for within four business days prior to the product's official launch will be cancelled, even if payment was made during that period.

Orders will be processed in the order in which payment was received ; therefore, the first customers to pay will be the first to have their orders fulfilled. Due to high demand, initial shipments of pre-ordered loose merchandise may occasionally be missing items or arrive incomplete. In such cases, Camarilla Hobbies commits to notifying the customer of any issues or shortages. Missing items will be replaced within 30 business days of the original shipment at no extra cost to the customer and will be sent via Correos de México (without exception), unless otherwise directed by our distribution department. Alternatively, upon the customer's express request, Camarilla Hobbies will issue a refund solely for the missing items via electronic funds transfer; the customer must therefore provide a CLABE number to facilitate this transaction.

At Camarilla Hobbies' discretion—and in very rare instances—orders marked as pre-orders (or those containing such items) may be canceled if Camarilla Hobbies determines that a customer is engaging in abusive practices aimed at hoarding the entire inventory; we strive for a fair-use policy that allows everyone the opportunity to purchase products.